Shipping policy
Postage & Shipping: All orders are shipped either Australia Post, or truck freight, depending on weight and circumstances. Most items are shipped Fastways. Australian Post may be used for smaller items. Truck deliveries are restricted to the continental Australia, and are to the tailboard only; customer is responsible for getting shipment to the ground. Basic shipping charges on truck shipments are usually applicable to commercial locations, only. On many items we offer extra cost truck delivery options for residential and lift gate service.
Refusal to accept delivery of a freight shipment will incur the cost of shipping in both directions, as well as a 25% re-stocking fee.
We reserve the right to change the shipping method to better serve customer constraints, or to better ensure package arrival. When processing the order we will notify you of the correct charges, and request authorization to proceed with the order. Many items, but by no means all, ship in 3 to 5 business days upon receipt of orders. Longer times often apply and are sometimes reflected in the product descriptions. Shipping dates are determined by many factors: order processing lead time, stock on-hand, drop-ship lead times, product availability, etc.
Please note that some products are drop-shipped from suppliers who may require an additional 1 to 3 business days lead time. Shipment locations can vary widely and delivery times are affected accordingly.
Refusal to accept delivery of a freight shipment will incur the cost of shipping in both directions, as well as a 25% re-stocking fee.
We reserve the right to change the shipping method to better serve customer constraints, or to better ensure package arrival. When processing the order we will notify you of the correct charges, and request authorization to proceed with the order. Many items, but by no means all, ship in 3 to 5 business days upon receipt of orders. Longer times often apply and are sometimes reflected in the product descriptions. Shipping dates are determined by many factors: order processing lead time, stock on-hand, drop-ship lead times, product availability, etc.
Please note that some products are drop-shipped from suppliers who may require an additional 1 to 3 business days lead time. Shipment locations can vary widely and delivery times are affected accordingly.